We have put numerous technical safe guards in our system to avoid a situation where your ordered item(s) is/are out of stock or unavailable. However, in a very unlikely situation if we do run out of stock, we will process and order with our production team to immediately start production of your item(s). In such cases our customer care team would get in touch with you informing you about the possible delay. At that point, you can choose to accept the delay or cancel the order.
If you choose to cancel an order because of the delay and have pre-paid for it, a refund request will be initiated and your amount will be refunded directly to your debit/credit card account.
If you have pre-paid using bank transfer, you will need to provide banking details to our customer care team to successfully initiate the refund.
In case both the above options are unavailable, store credit in form of discount codes will be provided to you, which will include the full value of the refund that can be used immediately against any of your next purchases at www.lovetuli.com.
All types of refunds usually take around 7-10 working days from the date of refund approval.
Cash on delivery (COD) orders are exempted from refunds as the payment has not been made yet.
